Help
Frequently asked questions
Ordering
Do I need an account to order?+
No. Guest checkout only needs your name, phone and address.
Can I change my order?+
Yes, before it is shipped. Call us with your order number.
Delivery
How long does delivery take?+
See Delivery & Returns for times inside and outside Dhaka.
Is assembly included?+
[ASSEMBLY POLICY — to be confirmed].
Payment
How can I pay?+
Cash on Delivery, bKash, Nagad, or card when available.
When do I enter my bKash/Nagad transaction ID?+
At checkout, after you send the payment.
Warranty
Is there a warranty?+
Yes. The warranty period is listed on each product page.
What does it cover?+
[WARRANTY COVERAGE — to be confirmed].
Custom orders
Can you make a custom size?+
Yes. Send a request from the Custom & Bulk Orders page.
Do you take bulk orders?+
Yes, for offices, hostels and projects.